Refund policy

Return & Refund Policy

Last Updated: June 2026

Thank you for shopping at ToyTents.store. We are committed to providing high-quality children's play tents and accessories while ensuring every customer enjoys a worry-free shopping experience.

If you are not completely satisfied with your purchase, we're here to help.

30-Day Free Returns

We proudly offer free returns within 30 days from the date your order is delivered.

To be eligible for a return:

• The item must be returned within 30 days of delivery.
  
• The product should be unused or only lightly used.
  
• All original accessories, manuals, and packaging should be included whenever possible.
  
• The item must not be intentionally damaged or altered.
  
• Non-Returnable Items

Certain items cannot be returned, including:

• Products damaged through misuse or improper assembly.
  
• Items showing excessive wear caused by improper use.
  
• Gift cards or promotional items.
  
• Products marked as Final Sale.
  
• Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
  
• A description of the issue
  
• Clear photos showing the product and packaging

Our team will arrange a replacement or full refund at no additional cost.

Refund Process

After receiving and inspecting your returned item, we will notify you regarding the status of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days.

Please note that your financial institution may require additional processing time.

Exchanges

If you wish to exchange an item, simply contact our customer support team and we will gladly assist you.

Return Shipping

We proudly provide free return shipping for eligible returns.

Contact Us

Email: support@ToyTents.store

Phone: (705) 957-8828

Address: 165 Rue de la Rivière Boischatel, QC G0A 1H0 Canada